Delete your account & data
Use this page to wipe local Stockhand data on your device, request deletion of your cloud account and server-side data, and revoke Business desk access. This also supports Google Play Data safety / account-deletion expectations and the EU GDPR right to erasure (Art. 17) where it applies. Full details on how we process data: Privacy Notice.
EU / UK right to erasure
If the GDPR or UK GDPR applies to you, you may request erasure of personal data we control, subject to legal exceptions (for example records we must keep for disputes, fraud prevention, or statutory retention). Exercise that right via the steps below or by emailing privacy@stockhand.trade. You may also lodge a complaint with your local supervisory authority — see the Privacy Notice.
Three separate actions (pick what you need)
Local wipe, cloud deletion, and desk sign-out are different. Doing one does not automatically do the others.
| Action | What it does | What it does not do |
|---|---|---|
| In-app / device wipe | Removes inventory and shop records stored only on that phone or tablet | Does not delete your cloud account or backups on our servers |
| Cloud account deletion | Deletes the sign-in identity and associated server data we control (sync / safekeep, sessions) | Does not erase data that never left the device; does not erase Play / PSP billing ledgers they hold as controllers |
| Business desk access revoke | Ends your web session at app.stockhand.trade; after account deletion, sign-in should fail | Signing out alone does not delete the account — request cloud deletion separately |
Step 1 — Wipe data on your device (local)
By default, shop inventory lives in a local database. We cannot recover local-only data after you wipe it.
- Open Android Settings → Apps → Stockhand.
- Choose Storage (wording varies by device) → Clear storage / Clear data.
- Or uninstall Stockhand to remove the app and its local data on that device.
If an in-app “wipe local data” or reset control is available in your build, you may use that instead; clearing storage / uninstall remains the reliable method.
Step 2 — Revoke Business desk access
- Open app.stockhand.trade.
- Sign out from every browser you use.
- Complete Step 3 so the account can no longer sign in.
Signing out ends the current session. Only cloud account deletion removes the underlying identity we control.
Step 3 — Delete your cloud account (server-side)
A. In-app (when available)
If your Stockhand build includes an account or privacy settings screen with Delete account / Delete cloud data, follow that flow while signed in. It submits the same type of request described below.
B. Email request (always available)
- Email us from the same address you used for Stockhand sign-in / Google Sign-In.
- Subject:
Stockhand account deletion - Include: account email, and shop name if you know it; state that you want cloud account and associated server data deleted.
What gets deleted
- Your cloud account (email / Google sign-in identity we store for Stockhand)
- Cloud safekeep / sync backups stored for your account, if any
- Server session records and account metadata we control for the Business desk / API
- Related authentication artefacts (active tokens / sessions) for that account
What may remain
- On-device data — inventory that never synced stays on the phone until you wipe it (Step 1)
- Google Play billing records — purchase / subscription history held by Google under Play policies; cancel subscriptions in Play if you no longer want to be charged
- Payment service providers — Razorpay / Stripe (or similar) may retain payment and KYC records as independent controllers under their laws and policies
- Legal / security retention — limited logs or correspondence we must keep for fraud prevention, dispute resolution, or legal obligation, for a limited period
- Backups you made — exports, Drive copies, email attachments, or device backups you created yourself are outside our control; delete those where they live
- Infrastructure backups — encrypted system backups may retain residual copies for a short rolling window until they rotate out, after primary deletion
Timeline
| Stage | What to expect |
|---|---|
| Request received | We aim to acknowledge valid email requests promptly (typically within a few business days) |
| Verification | We may ask you to confirm ownership of the account email before deleting |
| Deletion | We aim to complete deletion of cloud data we control within 30 days of a verified request, where applicable law does not require otherwise |
| Residual backups | Rotated out of secondary backups on our normal schedule after primary deletion |
Under the GDPR, we generally respond to erasure requests within one month (extendable in complex cases). If we cannot fully erase something (for example a legal hold), we will say so and explain what remains.
Subscriptions & paid features
Deleting your Stockhand cloud account does not automatically cancel a Google Play subscription. Manage or cancel billing in the Google Play subscriptions screen on your device. Refunds and chargebacks are handled under Google Play or the relevant PSP’s rules, not as a cash claim against Stockhand for shop transactions.
Contact
- Deletion & privacy: privacy@stockhand.trade
- Privacy Notice: https://stockhand.trade/privacy/